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Bearclaw Custom Native Jewelry

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Images may have shadows or reflections but gold is 14k or better, silver is 925 Sterling, platinum is 950 

Return Policy on Custom Designs

Return Policy on Custom Products

First....The good news......We still stand behind our Lifetime Guarantee -

We will clean,re-buff,re-cut,re-size or fix any flaw on all jewelry we sell for as long as the owner has the piece , for free

...and the not so good news.....We will not pay for shipping either way....( so we will need a Visa / MC number for the return journey ).....and....,

We cannot return any personalized and custom requested items....for example

We would have no use or sale for an item with your name and wedding date...

So

Please be sure that you like the design you have chosen and Marlene and I will do all we can to give you a quality product..

All Custom returned items will be charged a fee to help pay for our time spent in production, designing ,emailing ,refurbishing, restocking, stock acquisition or shipping .

For example: If you order a ring and find for some reason that you do not want it then we will have to charge back the shipping cost,(if it was sent to you). This does not compensate us for the work done and does leave us with potentially $100's of stock sitting here until it is sold.

Such is business and some costs have to be absorbed, but we are trying to eliminate this sample of what once happened....A very well meaning wife had ordered a surprise gift of a Rams head ring with 2 - .10ct diamond eyes. The husband had seen a production Rams ring on Ebay and wanted that one. The order was cancelled and since it was ready to ship we were out $600 in materials and several hours in production time and email time.

Obviously if he wants a ring that is Ebay mass produced that is his problem, but we are a small custom company, deal in one-of-a-kind items and do not carry a large amount of stock.

( By the way....we finally sold the ram's head ring after 10 years or so....)

But.....We still stand behind our Lifetime Guarantee -

We will clean,re-buff,re-cut,re-size or fix any flaw on all jewelry we sell for as long as the owner has the piece , for free

For Chains

PLEASE....Make sure you know the style of chain you are buying as well as the width and length.

It is very helpfull to go to a Jewelers in your area and have a look ! If they have Italian Quality Chains then they are probably buying from the same supplier in Italy, which means we can offer a better price since we have eliminated a few middlemen.

We do not like returns as much as you don't like paying for shipping and the 10% restocking fee....so....the Jewelry Store in your area should be your first stop to know what you want.

Also....I'm sure that you can understand that we cannot return any personalized and custom made or engraved items.

For example:

We would have no use or sale for an I.D. Bracelet with your name and information on it ....

So

Please be sure that you like the design you have chosen and Marlene and I will do all we can to give you a quality product.

We, however , do not pay for shipping on any items sent back to us.

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